Customer Satisfaction Guaranteed - The Customer is #1. The Customer, our GUEST, is always right! At the Rhumb Line we know you, our guests, are the reason we are here. And we are here to serve you. Should at anytime during your stay you feel we fall short on any angle, simply go the front desk and the tell us your issue and tell us what you think we should do to make it right. That is what we will do (we assume you will respect us and be fair with us and not request anything unreasonable in anyway). You are our guest - you are right!
Rules we live by: Our GUESTS are the most important people at the Rhumb Line. Our GUESTS are not an interruption of our work. They are the purpose of it. Our GUESTS are human beings here for a getaway and they deserve to be treated with kindness and respect.
Our GUESTS deserve the most courteous attention at all times. They are our life-blood, they pay our salary. Without them we would close our doors.